Exquisite Voyages (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our services, visit our website at https://exquisitevoyages.com.au, or interact with us.
1. What Information We Collect
We may collect the following types of personal information:
- Identity Data – your name, date of birth (optional), and gender
- Contact Data – your email address, phone number, and postal address
- Booking & Ride Information – pickup/drop-off locations, ride preferences, guest details
- Payment Information – credit/debit card details or other billing information (processed via secure third-party gateways)
- Technical Data – IP address, browser type, device information, and cookies
- Marketing Preferences – your communication and subscription preferences
2. How We Collect Information
We may collect information when you:
- Make a booking or inquiry through our website, email, or phone
- Subscribe to our newsletter or complete a form
- Interact with us on social media
- Use our website (via cookies and analytics tools)
3. How We Use Your Information
We use your personal information to:
- Confirm, manage, and provide ride bookings and services
- Communicate important updates (e.g., weather cancellations or reschedules)
- Improve our website, services, and customer experience
- Respond to inquiries, complaints, or feedback
- Send marketing communications (only with your consent)
- Comply with legal and regulatory obligations
4. Disclosure of Your Information
We do not sell or rent your personal data. We may share your information with:
- Third-party service providers (e.g., payment processors, email platforms, booking systems)
- Legal authorities, where required by law
- Affiliated partners or subcontractors, where necessary to deliver your requested service
All third parties are required to handle your data in accordance with the Privacy Act.
5. Cookies & Analytics
Our website uses cookies to improve your browsing experience and gather usage statistics via tools like Google Analytics. You may adjust your browser settings to disable cookies if you prefer.
6. Data Storage & Security
We take reasonable steps to protect your personal information, including:
- Secure booking platforms
- Encrypted payment gateways
- Access controls and regular data audits
7. Your Rights
You have the right to:
- Request correction of incorrect or outdated data
- Opt-out of marketing communications at any time
- Request deletion of your data (subject to legal retention requirements)
To exercise any of these rights, please contact us using the details below.
8. Children’s Privacy
We do not knowingly collect information from children under 16 without parental consent. If we become aware we have collected personal data from a child without verification, we will take steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of the last revision clearly stated.
10. Contact Us
If you have questions, complaints, or would like to access or update your personal information, please contact:
Exquisite Voyages
4/328 Kingsgrove Rd, Kingsgrove 2208
info@exquisitevoyages.com.au
0433 094 646